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We know there are a ton of reputable agencies in Massachusetts to work with for your personal insurance needs.
While we don’t know a lot about every single insurance agency you have to choose from, we do know a lot about ourselves at Berry Insurance.
And if you’re considering working with us, we want you to be confident that we aren’t one of those agencies who will offer inadequate protection, neglect your policy once we make the sale, or rip you off.
So in this article, we want to prove it to you. We’ll go over 8 of the main benefits (although it was hard to narrow it down) you’ll receive if you work with Berry Insurance.
(I know we’re biased, but we’re also honest. Sometimes to a fault.)
1. We’ve been around for over a century
We know longevity isn’t everything, but for what it’s worth, we sure do have it!
Berry Insurance has been a trusted member of the Massachusetts community since 1922 - that makes us 101 years old! We know what you're thinking... we look good for our age.
Because we’ve been around, we know and understand the local community. Our insurance experts have lived in the area their whole lives and have established strong connections in the area.
As a business, we’ve been through recessions, economic booms, technological advances, even a global pandemic, so you can be sure we aren’t going anywhere.
Most importantly we’ve kept up to date on all of the tricky Massachusetts insurance requirements and our community’s specific needs, so if you’re local too, you’ll know we can understand what you need.
2. We get to know each client and customize their policy
Your specific situation is not the same as anybody else’s situation. That means no insurance policy should be exactly the same as another.
We believe your insurance policy should be catered to your exact needs, so you have the right protection at the right price. So that’s what we try to do.
When you get a quote with us, we ask you plenty of detailed questions to get to know you, then use judgement and reason to get the right coverages and limits to cover exactly what you need covered. Nothing more and nothing less.
That’s why we don’t have online quoting capabilities on our website. Online systems can only spit out a generic best guess at what insurance they think is right for your business.
Online insurance quoting uses artificial intelligence to gather information about you from online databases. If the information they are collecting isn’t accurate, your quote might not actually be fully covering you.
These systems also tend to provide minimum coverage limits and leave out some important coverages. While your policy will be legal to state requirements, it may have some gaps that could leave you with a significant out-of-pocket bill if you were to have an insurance claim.
Working with a real person rather than a robot ensures you are adequately covered.
3. We have a team of personal insurance experts
When you work with Berry Insurance, you have one designated client success manager, backed by a team of experts.
Your client success manager, who will be your primary contact, will get to know you and your insurance needs, keeping up with any changes and ensuring you’re adequately covered for as long as you do business with us. They can bundle a variety of personal insurance policies that you may need in order to save you money, and ensure you don’t have any gaps in coverage.
Heather, Shelly, Laura, and John make up our personal lines team and can help find the right policy for your needs. However, if they are ever out of office or are unable to help you in any way, you can rest assured knowing there is a team of personal insurance experts who can also step in and help.
4. We’re picky about our personal insurance carriers
At Berry Insurance, we work with a handful of reputable insurance carriers who we feel confident in placing personal insurance with.
We could easily monopolize and try to partner with any and every insurance carrier to rack up as many clients as possible. But that’s not how we do things at Berry Insurance.
Here, we’re all about quality, not quantity. Of course, we want to make sales and need them to thrive as a business, but we will never sacrifice our values just to close a deal.
What are those values? We want to make sure our customers are adequately covered from all of the risks they may be exposed to. Not under-covered, not over-covered. We insure our clients through transparency and education, so they can feel empowered to make the right decisions about their insurance.
That’s why we only work with insurance carriers who operate the same way. We don’t work with insurance companies who cut corners. We don’t work with insurance companies who are willing to under-insure. We don’t work with insurance companies who will try to upsell you on coverage you don’t need just so they can pocket a few extra bucks.
We value our relationships with our carriers, but if we ever feel like they no longer align with our values or aren’t offering our clients the service they deserve, we aren’t afraid to step away from the partnership, even if it means we miss out on some new clients. After all, making sure you are properly and honestly insured is our top priority.
Interested in learning about the top Massachusetts based personal insurance carriers we enjoy working with? Then check out this article: 5 Best Personal Insurance Carriers in Massachusetts.
5. We take an educational approach
With everything going on in your life, we know you don’t want to spend too much time thinking about your insurance. But we also don’t want you to feel completely clueless and under-confident about your insurance policies.
That’s why we integrate education into everything we do at Berry Insurance.
Through setting up new policies, performing annual reviews, performing risk management, and navigating the claims process, we won’t just do everything for you and leave you in the dark. Instead, we’ll keep you updated on everything you need to know.
We also know you have questions. So we actually listen to those questions. And we won’t just give a one-off answer. We thoroughly investigate the question and provide you with resources so you fully understand your insurance.
Actually, we have three full-time team members dedicated to doing just that (one of them being yours truly). Our team reports questions to them, and they research the answer and publish written and video resources to help any clients who have the same question.
We publish this content to our Learning Center, which is available to anybody on our website, and our YouTube channel.
6. We believe in giving back
As part of the local community for the past century, we really appreciate our roots.
That’s why we love supporting our local community.
Here in Franklin, we started a town Kindness Rocks garden, where we paint encouraging messages on rocks to share with everyone in the community.
We also support many local nonprofits and charities. Each year for the past 15 years, we have held a Halloween Costume drive to benefit the Boston Children’s Hospital.
We also have a referral program to benefit local non-profits. For every referral a client sends us (whether we end up writing the policy or not), we donate $10 to a local charity.
7. We do more than just personal insurance
While you may just be looking for personal insurance, we also offer commercial insurance if you need any now, or at any time in the future.
Are you also a business owner? Occasionally hire a nanny or babysitter? Ever freelance?
We have business insurance solutions for nearly every scenario.
8. We are available any hour of the day
Our Franklin office is open Monday-Friday from 8 a.m. to 4 p.m. But don’t let our normal business hours dissuade you. Despite what our business listing says, we know not all emergencies happen between 8 and 4, so we are always available to help.
After hours, the Berry Insurance phone line turns into a 24-hour emergency claims line. If you have a claim-related emergency, just call us at (508) 528-5200 and leave a message in our Claims Voicemail Box. It will notify someone on our team right away, and we’ll be in touch ASAP.
If you have a question not pertaining to a claim, you can leave us a phone message, send us an email, use our online chat tool or submit your question online and we’ll be in touch the next business day (but typically much sooner).
See if we’re the right fit for your personal insurance
We don’t claim to be perfect. (In fact, we feel quite uncomfortable about even publishing a more than 1,500 word article about how awesome we are.)
But we do know we have a lot to offer and are eager to open the door to new relationships with local individuals and families we can help.
If the benefits above sound like something you would want to get from a Massachusetts insurance agency, great! We might be the right fit for you.
If not, no hard feelings. Trust us, we know we aren’t for everyone, and that’s OK. There is probably another agency out there that has exactly what you’re looking for.
If at any point you would like to talk to one of our personal insurance experts about your insurance, feel free to reach out!
But before you do, it may be a good idea to check out this article, which will help you be prepared with all the information you’ll need to get an accurate quote: What Information do I Need for a Personal Insurance Quote?